Refund Policy

Refund Policy - Jellycatmalls

Thank you for shopping at Jellycatmalls. We strive to ensure your satisfaction with every purchase. This Refund Policy outlines the terms and conditions for requesting and processing refunds for products purchased from our website (jellycatmalls.com). By placing an order with us, you acknowledge and agree to the provisions of this policy.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:
  • The refund request must be submitted within 60 calendar days from the date you receive the product.
  • The product must be unused, unwashed, and in its original condition, with all original packaging, tags, and accessories intact.
  • You must provide valid proof of purchase (e.g., order number, purchase confirmation email).
Note: Customized or personalized products are not eligible for refunds unless they are defective or incorrectly produced due to our error.

2. How to Request a Refund

To initiate a refund, please follow these steps:
  1. Contact our customer support team via email at support@jellycatmalls.com, stating your order number, the reason for the refund request, and attaching photos of the product (and packaging) if applicable.
  2. Our support team will review your request within 24-48 business hours. If approved, we will issue a Return Authorization (RA) number and provide detailed return shipping instructions.
  3. Ship the eligible product back to the address provided by our support team, clearly marking the RA number on the outer packaging. Please note that you are responsible for the return shipping costs; we do not cover return shipping fees unless the refund is due to our error (e.g., defective product, incorrect shipment).

3. Refund Processing

Once we receive and inspect the returned product (to confirm it meets the eligibility criteria), we will process your refund within 5-10 business days.
Refunds will be credited back to the original payment method used for the purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider’s processing times (typically 3-7 additional business days).

4. Non-Refundable Items & Exceptions

The following items are not eligible for refunds under any circumstances:
  • Products that have been used, washed, damaged, or altered by the customer.
  • Customized or personalized products (unless defective or incorrect due to our error).
  • Products returned without a valid RA number or outside the 60-day refund window.
If your refund request is denied due to non-compliance with this policy, we will notify you via email and may offer to return the product to you (at your expense) or dispose of it, depending on your preference.

5. Refund Currency & Fees

All refunds are processed in United States Dollars (USD), consistent with the currency used for payment at checkout. There are no hidden fees associated with refunds; we will refund the full purchase price of the eligible product(s), excluding any original shipping costs (unless the refund is due to our error).

6. Refunds for Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product (e.g., wrong item, wrong size), please contact our support team immediately with photos of the product and packaging. We will arrange for a full refund (including any applicable return shipping costs) or a free replacement, at your option. You do not need to wait for an RA number for defective or incorrect products, but we ask that you notify us within 7 days of receiving the product to ensure prompt resolution.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services after the changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or need assistance with a refund request, please contact our customer support team at support@jellycatmalls.com.